Terms and conditions of use

Terms and conditions of use

GENERAL CONDITIONS

1. OBJECTIVE AND SCOPE OF APPLICATION

1.1. This section provides information about conditions of use for our website https://gavek.dk and the terms and conditions that govern the services and operations for the buying and selling of products between https://gavek.dk and its buyers. It also establishes our Privacy Policy, and, via this link, you can read our Cookies policy.

1.2. The use of this website or registration as a user presupposes the acceptance of the current General Conditions.

1.3. The current General Conditions are applied to the services and processes of buying and selling products between https://gavek.dk and its customers.

1.4. They will be deemed as accepted by the customer, for all intents and purposes, on the processing of any order by https://gavek.dk .

1.5. The current General Conditions exclude the application of any general conditions of sale belonging to the https://gavek.dk .

1.6. The buying and selling process between https://gavek.dk and the customer will be complemented, in each case, by the Specific Conditions which may be expressly agreed between the parties, and for all intents and purposes, any other conditions that have not been expressly accepted in writing, will have no value.

2. ORDERS

2.1. Once the registration process has been completed on our system, the customer can place their order by the following means:

2.1.1. Electronic Commerce: Through the https://gavek.dk website by following the established purchasing process.

2.1.2. Through any other tools offered by https://gavek.dk .

2.2. The making of a purchase by the customer supposes their full acceptance of the prices, the description of the products for sale and the current General Conditions. In order for the order to be effected, the customer must receive an express confirmation from https://gavek.dk . All orders are subject to the availability of the items.

2.3. Our products are proposed within the limits of stock availability as indicated on the website. Advice on product availability is only shown to our clients after they have initiated their session on https://gavek.dk . All errors or modifications of an exceptional nature are beyond our control and do not imply any responsibility on the part of https://gavek.dk . Should a product be unavailable once the order has been made, we will inform you by email of any delay, partial delivery or cancellation of the product.

2.4. Product preparation time is indicated next to its availability. Preparation time relates only to working days. The majority of products require a preparation time of 24/48 hours. https://gavek.dk will attempt to dispatch orders within the time indicated but, on occasion, there may be delays which are beyond our control, and these will not be eligible for any type of refund. Any preparation time which is longer than 24/48 hours is estimated, and https://gavek.dk cannot guarantee estimated dispatch times will be met.

2.5. https://gavek.dk reserves the right to modify the design of the products and/or the packaging of these as part of its ongoing improvement as well as to make them more marketable, and will always guarantee that product quality will be the same or improved.

3. PRICE

3.1. Retail prices includes VAT or any other tax. Both shipping charges and the corresponding expenses will be calculated and added to the end of the order.

3.2. The price of the items does not include advice, installation, training or any other type of technical support, other than that which is specified in the guarantee agreement as described in these General Conditions.

3.3. The prices included in https://gavek.dk e-commerce are subject to variations without prior notice, as are the technical specifications.

3.4. In the event that the customer makes an order for products with the incorrect price, https://gavek.dk will communicate the correct price and, in this event, its agreement to process the order as long as the customer expressly confirms acceptance of the correct price.

4. PAYMENT METHODS

4.1. The customer can make payments through credit, debit card or any other offered method by https://gavek.dk .

4.2. The availability of these payment methods depends on the type of service or product that is being paid for and the geographical location of the buyer or recipient.

4.3. The use of any of these payment methods is deemed as acceptance of the conditions association with them.

7. DISPATCH AND TRANSPORTATION

7.1. The dispatch of goods will be made to the address indicated by the customer at the time of purchase, and allows for the dispatch of goods to their given address.

7.2. Dispatch times will be indicated on the website. These may vary depending on the payment method chosen.

7.3. https://gavek.dk offers multiple transport options. The availability of these will depend on destination and the goods being shipped.

7.4. Shipping times will depend on the destination and the transport option chosen.

7.5. The timescales given are estimates and are not binding. Any delay in the delivery time does not give the customer the right to claim any direct or indirect damages, reject the order or suspend compliance of any obligation, especially the payment.

7.6. If necessary, the customer is responsible for communicating with shipping company in order to provide the necessary information to make the delivery.

7.7. https://gavek.dk will not be responsible for the total or partial non-delivery, or the delay of its obligations to the customer if this is caused by an unforeseen event or an act of God which affects https://gavek.dk and their providers or shippers equally. These include strikes, other labour or industrial events, lack of, or impossibility of acquiring, products, etc.

8. RECEIPT

8.1. At the time of receipt, it is the Addressee’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Addressee to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the customer.

8.2. In the event that a situation should occur such as that mentioned in the above clause, an issue email must be sent as info@gavek.dk

8.3. The customer is responsible for opening the issue through an email or any other given channel in relation to the type of issue or advice being made. All tickets received through incorrect channels or without the required documentation will be cancelled automatically.

8.4. Complaints will only be accepted from the customer in the 5 calendar days following receipt. If this time elapses without the complaint having been made, it will be deemed that the merchandise has been received by the Addressee in perfect condition and quantity.

8.5. https://gavek.dk reserves the right to re-send, refund or require the customer to hold the defective product, depending on which is most convenient.